Coaching

The Achievement Process

In addition to working to improve the levels of individual and team performance, we also coach individual managers on an individual basis.

Coaching individuals and direct reports [apart or together] is part and parcel of improving both individual and team performance.

The coaching interventions will –

Set and then adjust job objectives as tasks and activities change over time.
Clarify reporting lines and remove confusion as to roles and responsibilities.
Establish a ‘performance history’ for each position to identify recurring problems.
Provide insights regarding better and more effective people management skills.
Provide insights regarding better and more effective personal self-management skills.

The consultant as coach will be –

The Catalyst to ensure objectives and standards are in place for every position at any level.
The Enforcer to urge and persuade and demand that the management system is properly implemented.
The Facilitator to ensure that the manager and his/her direct report work as a ‘team of equals’.
The Interpreter to read between the lines and spot hidden issues requiring resolution.
The Recorder to provide an accurate record of the issues discussed and the actions agreed.
The Coordinator to link problematic issues between silos and the people working within them.
The Teacher to give advice regarding appropriate ways to resolve conflict and build relationships.