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REPORTING LINES

Reporting lines need to be clearly defined and understood. To whom do you report?  If you do not know you need to find out. Check that the person to whom you report (or think you do) agrees. If you have more than one manager, you cannot be held accountable. You...

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DELEGATION –  ART OR SCIENCE?

Delegation has been the graveyard for many managers. What happens if you don’t delegate? You cannot manage as delegation is an essential pillar of management.Your staff will not develop and the top performers will very likely resign.You will have a demotivated &...

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RECOGNITION –  A POWERFUL MOTIVATOR

Recognition has been highlighted by Arnold Mol in his book - 'CREATING WINNERS IN THE WORKPLACE'. "The need for recognition is one of the most basic needs of a human being - and many of us will go to any lengths just to get some feedback on how our bosses...

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GETTING THE MOST FROM YOUR EMAILS.

Getting emails to work in your favour requires following these rules.  Don't use the email if you don't need to.  Face-to-face is best and phone calls are second best. You can email later if confirmation is really necessary. Send your...

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